We strongly encourage use of our forums at http://forums.idx-design.com where many questions or problems may have already been resolved, and where other users may be able to answer your question right away.  We are frequently on the forums as well and are happy to provide assistance that can hopefully benefit any number of users.

Using our IMSI/Design support site, you may create support tickets on-line and maintain a case history for your support issue.

We can typically respond to your issue within one business day.